PLEASE NOTE - This product can support 250 lbs per frame. Each side of the queen supports 250 lbs for a distributed max capacity of 500 lbs. If the frame is broken due to misuse, you are subject to be charged the replacement fee of the frame.
Take product out of the bag starting with the one placed vertically inside. Next remove the horizontal piece. Lay these down side by side prior to placing the mattress on top. When returning please make sure to place the pieces in the bag as they came, one horizontally and one vertically or they will not fit in the bag.