We hate when companies make it difficult to change your membership status. You will never be more than a click away from complete control of your account settings.
No surprise charges. We will always email you ahead of any membership renewal or other charges and make sure you see an itemized list of products and costs before booking any reservation.
We know plans change. You can update your delivery or pick up window up to 2 hours before your scheduled time. Or within two hours, just pay a $15 change fee.
Some plans fall apart. You can cancel your reservation up to 6 hours before your delivery window with no penalty. Last minute cancellations are fine too, with the cost of your reservation retained as a credit on your account for 30 days.
Some things can't be planned for. If you receive your Joymode delivery but you can't use it (rain on the day you planned to go to the beach, for example) just let us know. If all the products are still clean and in their original packaging we will refund your reservation fee minus a $20 restocking charge.
Sometimes you don't want the fun to end. We make it easy to extend your reservation an extra week if you want to keep your experience longer. If it's not already reserved for the next week you will get a message asking if you want to keep it longer.
We curate the highest quality products and test extensively for durability and ease of use. We've tested dozens of tents, projectors, cotton candy machines and more to find the best ones.
Every product is cleaned and inspected after each use. In the unlikely circumstance a product is delivered to you that is missing a part or unusable in any way, we will either immediately replace it or issue you a refund.
We will do everything in our power to make it impossible for you to have issues using any Joymode product. You will be emailed instructions and our app will feature videos and gifs of how to use them. Select products will have stickers on them with links to this same information.
If you need to talk to a person, we are here for you. You can email, chat us through the app or website or call and get live help immediately seven days a week from 8am - 11pm.
If you are unsatisfied with any aspect of your Joymode experience, let us know and we will make it right. You can reach us by email, chat through our app, Twitter, Facebook or even ping our CEO directly at firstname.lastname@example.org. We are always here to help you live in Joymode.
Purchase our gift card online at https://www.joymode.com/givejoy or in person at our headquarters located at 430 W. 12th St. Ste. 100B.
There are no fees on our gift cards, and we offer free 2-day shipping, which makes our gift card the perfect gift.
Sorry, we don't offer returns or refunds on gift cards.
Go to https://www.joymode.com/getjoy and enter your gift card code. Please note that each gift card code may only be redeemed once.
We offer free 2-day shipping for gift cards.
If you choose delivery by email, your card will be sent immediately. Gift cards sent by mail may take up to one business day to process. We offer free 2-day shipping. Please note that each gift card code may only be redeemed once.
Order online and pick up your gift card directly from our warehouse. Chat with us and we'll work with you to schedule a pickup time.
Your gift card comes attached to a flat card with a little bit about what we do here at Joymode. That, along with your personal message, will be shipped in our custom kraft mailer. And something else you can feel good about? We designed with you in mind, so our gift card and packaging are good for the planet.
Tell us your name and create a password to start exploring all of our amazing experiences.