Frequently asked questions

Joymode 101

What is Joymode?

How do reservations work?

What is a Joymode bundle?

I like the idea of sharing, but how can I be sure everything is clean?

Membership

What does it mean to be a Joymode member?

Are you going to make it impossible for me to cancel my membership?

What do I get with a membership?

Can I use Joymode without a membership?

Can I make monthly payments for membership?

Does my membership auto renew?

How much is membership?

How do I cancel?

What are the membership options?

Delivery

Where do you deliver to?

Do I have to be there for delivery/pickup?

What if I’m outside of your delivery service area?

How do I change my delivery/pickup time?

What's your tipping policy?

Where do you deliver to?

Do I have to be home for delivery?

What if I’m outside of your delivery service area?

How do I change my delivery/pickup time?

Reservations

How long do I get to keep everything?

How do I make changes to or cancel my reservation?

What if I want to change (add or remove) the products in my reservation?

What if I want more than is in the bundle?

How many bundles can I reserve at a time?

How long can I keep the bundle for?

How far in advance do I have to book?

What is an extra?

Do you set everything up?

What if I decide I want to buy the stuff?

Can I get stuff on demand (like now)?

Can I use credit to pay for membership?

Do bundles come with instructions?

Can I cancel a reservation?

When will I be charged for extras?

How often is there new stuff?

Enjoying your Joymode Bundle

Do you help set up the products in my bundle?

What if I run into issues with a product while using it?

Returning your Joymode Bundle

What if a product I have gets lost or broken?

Do I need to clean the products before I return them?

How do I return my reservation to you?

What if I want to keep something for longer?

What if something gets broken or lost?

What is the flip?