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Frequently Asked Questions

Joymode 101

What is Joymode?

Joymode’s mission is to help you do more (and have more fun!) while owning less. We deliver the products you need to have great experiences with family and friends, and we pick them up afterwards, too.

How do reservations work?

With Joymode, you reserve the bundle that you’d like to enjoy. You can book your reservation on the same day you want the products, for a future week or weekend, or up to three months in advance if you’re a member.

What is a Joymode bundle?

Joymode bundles are made up of hand-picked products that we or a curator have chosen for maximum fun and enjoyment. With Joymode, you can choose an bundle like camping, and we’ll provide you with all the products you need (example: tent, sleeping pads, a stove, headlamps, etc).

How often are new products and bundles added?

New products and bundles are added weekly, and Joymode members get sneak peeks and early access to them! Your Joymode membership dues are used to constantly expand what we have available.

I like the idea of sharing, but how can I be sure everything is clean?

We’re obsessed with cleaning here at Joymode. Every product is hand-cleaned after every use. All dishes and cookware are cleaned thoroughly to guarantee sanitary and hygienic items for your reservation. Blankets, machine washable items, and wearable items are laundered or dry-cleaned every time they’re returned, so they’re always fresh and clean for the next delivery.

What is the Joymode Guarantee?

You can learn more by clicking the seal at the top, but basically it's our guarantee that you will always have support when you need it, and always have a great time when you make a reservation with us.

Membership

What does it mean to be a Joymode member?

Joymode members pay an annual membership fee, which unlocks exclusive member pricing on all bundles, letting you reserve bundles at less than 10% of what they would cost at retail. It also includes free delivery and pickup on every reservation.

Our membership program exists to ensure the quality of the products and their availability for our members. Members also enjoy other benefits, like early access to new bundles and special discounts when you select warehouse pick up & drop off.

What is the membership trial?

You can try Joymode membership free for 14 days, with full access to our catalog of bundles including all member pricing and perks. During your trial you can make as many reservations as you like and see if Joymode is for you. We’ll deliver to your door and pick up afterward, for no extra charge.

Membership pays for new bundles so with each new member there are more things available for you to do on Joymode.

What's the reservation fee?

Whenever you reserve a bundle from Joymode, you'll be charged a reservation fee. The fee covers the maintenance and servicing of the products in your bundle. We want the Joymode bundle to be 10 times better (and easier) than buying new things. To accomplish that, our reservation fees are nearly always less than 10% of the retail cost for members.

Are you going to make it impossible for me to cancel my membership?

We hate when companies do that. We would be sad to see you go, but you can cancel your membership at any time by heading here.

The longer you're a member, the better Joymode gets. Get first dibs on new bundles, reserve further in the future, and earn other loyalty rewards for your time in the community.

How does the Birthday Gift work?

We’re super excited to celebrate your birthday! All Joymode members  can book any bundle up to $100 for free during the month of their birthday. This covers the base bundle, not any add-ons, and if the full $100 isn’t used, it can’t be used for another reservation. The birthday credit is available for all Joymode members, not including those in a membership trial.

Delivery

Do you deliver?

Yes, delivery is how the majority of our members get their bundle (it’s our default option when you make a reservation).

Where do you deliver to?

We currently deliver to a wide range of neighborhoods in L.A.; you can find a map of our current service area here. We’ll come pick everything up when you’re done with the bundle, too.

Do I have to be there for delivery/pickup?

We require that someone be present for delivery and pickup in order to ensure that you receive everything that you reserved, and to answer any questions you may have. If your building has a doorman or front desk, we’re happy to leave the bundle with them (as long as you're ok being liable for anything we leave with them!).

What if I’m outside of your delivery service area?

If you’re outside of our service area, there are several options for you to use Joymode. We can deliver to your place of work, a friend or relative’s house, or any address that’s within our service area. You can also visit us and pick up your reservation at our warehouse in Culver City, Downtown LA, or South Pasadena.  

Will you deliver and pick up from different locations?

Yes! So long as both locations are in our service area, you can email us at friends@joymode.com and let us know which location you want for delivery, and which location you want for pickup.

Can I pick up and drop the stuff off myself?

Sure thing! You can now select that as an option when making your reservation, just select "Store Pickup" and you can pick up and drop off at our downtown LA headquarters (we’re at 12th and Hope St. near Staples Center).

How do I change my delivery/pickup time?

You can change your delivery or pickup times by going to your My Reservations page and selecting a time that works best for you. If your delivery or pickup is less than 24 hours in the future and you’d like to change the time, please email us at friends@joymode.com.

What's your tipping policy?

No tips are accepted! We appreciate the thought, but our drivers don't accept tips for either delivery or pickup.

Reservations

How long do I get to keep everything?

Most reservations last for a weekend, with a typical delivery being on a Thursday or Friday with a pick-up time on the following Monday or Tuesday. We know that everyone’s bundle is different and plans can often change.

We want you to get the most out of your Joymode bundle, so our reservation windows are flexible to let you to keep products for a weekend up to two weeks. If you need to keep an bundle for longer, just let us know and we’ll work with you to arrange it.

How do I make changes to or cancel my reservation?

To make changes to an existing reservation more than 24 hours in advance, please go to the My Reservations tab. To cancel, simply click “Cancel” under your reservation.

If your reservation is less than 24 hours in the future, please email friends@joymode.com and we'll cancel it for you.

What if I want to extend my reservation?

If you would like to extend your reservation, please email us at friends@joymode.com and we’ll do our best to accommodate you.

What if I want to change (add or remove) the products in my reservation?

We’re happy to help with changing products in your reservation. Just shoot us an email at friends@joymode.com.

Can I add products to my reservation?

Adding products depends on the availability on the particular weekend of your reservation. Send an email to friends@joymode.com and let us know what item(s) you would like to add to your reservation, and we’ll do our best to support your request.

Can I make a reservation for a time other than a weekend?

Yes, definitely! Please email friends@joymode.com with a request for which bundle you'd like, along with the days you’d like to reserve it for, and we'll do our best to accommodate you.

Enjoying your Joymode Bundle

Do you help set up the products in my bundle?

When your Joymode agent delivers your bundle they will explain the various products and answer any questions you might have. You will also be emailed detailed instructions for how to setup and operate all the products in your bundle. We carefully curate our bundles to ensure that setup is as easy as possible. We know that sometimes you have want to just focus on the fun and not deal with setup so we offer “Joymode Assist” as an add on to select bundles.

What if I run into issues with a product while using it?

We know that sometimes issues and questions pop-up, especially when you are dealing with new products that might be unfamiliar to you. Our top priority is making sure that you have a great Joymode bundle.

If you run into any issues with your reservation and need help, you can reach us at support@joymode.com, via live chat on our website, or in our app. You can also leave us a message at (424) 272-8808, and we'll get back to you within 30 minutes.

Returning your Joymode Bundle

What if a product I have gets lost or broken?

We understand that with use, some wear and tear of products may be inevitable. Membership includes insurance that covers minor damage and stains. However, significant damage and theft are not covered under the insurance.

Our service team is very skilled at fixing products, but if a product is damaged beyond repair or is never returned, the fee is the retail price of the item.

Do I need to clean the products before I return them?

At its core, Joymode is a community of people who all benefit from not having to buy, own, and store products.

Imagine Joymode as a good friend that you're borrowing from. For most products, you can simply wipe down everything after you’re done. However, some products will require special cleaning or repackaging care. We provide detailed instructions with these products, and it should only take a few minutes of your time.

Returning products damaged beyond normal wear and tear or excessively dirty may result in your losing access to Joymode or being charged to replace the item, so please keep the community in mind.

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